All defined terms used below shall have the meanings set forth in our Terms and Conditions.
Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise in order to return it.
Refund & Return Policy
Once an item of merchandise is delivered to you, we shall not accept the return for the purpose of refund of the money. However, a customer can return the garment for doing any alteration if the fit was not proper.
A Customized product made specifically on the order of the customer shall not be accepted in any case for a refund of the amount. However, the company would accept the return for doing any alteration for the fit purpose.
A return for making any kind of alteration shall only be accepted provided a complaint is lodged within 2 days of receipt of garment and further it is returned in the following time frame by the domestic / international customers.
A) The return from a local resident shall only be accepted within 3 days from the date of lodging the complaint.
B) The return from a domestic customer who is resident of India but residing outside the Delhi NCR shall only be accepted within 7 days from the date of lodging the complaint.
C) The return from an international customer shall only be accepted within 10 days from the date of lodging the complaint.
In all above cases prior to returning the garment, the customer has to contact our following staff on mobile to explain the shortcoming of the product and has to send an email on the following Email ID to register the complaint with the problem/shortcoming in the garment.
i Contact our Customer Service Team at +91 7300709899
ii Send email to [email protected]
Further, it is informed to the customers that in case of any serious defect is found in the garment, which cannot be altered, the company at its discretion may accept the return to re-make the garment within 15 days time or alternatively may issue a credit note to the customer to utilize the same for making purchases within a period of one year.
To be eligible for a return, your merchandise must be unused and returned in the same condition in which you have received it and must be in the original packaging.
A garment returned for rectification shall be re-sent back to the customer within a reasonable time of 15 days minimum and the shipping cost shall be borne by the customer.
To initiate a return, please email us at [email protected] We require a receipt or proof of purchase to accompany your return. All returned merchandise should be sent to us at Ambawatta One, H 5/3, Ward No. 1 Kalka Das Marg, Near Qutub Minar, Mehrauli, New Delhi, Delhi 110030, India.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a credit note for the refund amount in the exceptional circumstances, the cost of any shipping charges will be deducted from your refund/credit note amount. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition with an improper fitting, or if merchandise delivered is different from what you had expected, please reach out to us at [email protected] within 48 hours of receiving the order.
Credit note amount in case of acceptance of returned goods on international orders shall not include duties, taxes, and tariffs paid by customers.